Terms and conditions – Drops Online shop

Terms and Conditions of Drops online store

1. General Information

The online store Drops-festival.com is operated by: Umetniško društvo Šenčurativa
Mačkovo naselje 18, 4208 Šenčur, Slovenia
Contact Email: dropsfestivalcrew@gmail.com

 

2. Products and Pricing

  • Products Offered: Clothing and lifestyle accessories. All items are standard and non-customizable.
  • Prices: All prices are in EUR and include VAT. Shipping costs are displayed during checkout.
  • Payment Methods: Payments can be made via WooPayment (credit cards) or direct wire transfer.

 

3. Shipping Policy

Shipping costs are determined based on the destination region and the weight of the ordered product. The final shipping rate will be displayed at the checkout page.

  • Carrier: Shipping is handled by Pošta Slovenije.
  • Delivery Times:
    • Europe: 3–10 business days
    • USA: 7–14 business days
    • Asia: 10–20 business days
  • Customs Duties: Buyers are responsible for any customs or import duties that may apply.
  • Tracking: All orders are shipped with tracking.

 

4. Returns and Refunds

  • Return Policy: Items can be returned within 8 days of delivery.
  • Conditions: Returns are accepted only for unused items in their original packaging.
  • Return Costs: Buyers are responsible for return shipping costs.
  • Refund Processing: Refunds will be processed within 7 business days of receiving the returned item.

To initiate a return, contact us at dropsfestivalcrew@gmail.com.

 

5. Customer Responsibilities

  • Ensure accurate shipping and billing information is provided during checkout.
  • Comply with all import regulations and customs clearance processes in your country.

 

6. Contract Formation

  • A purchase agreement is formalized when the buyer completes an order and receives a confirmation email. The order confirmation signifies the seller’s acceptance of the purchase.

 

7. Dispute Resolution

This agreement is governed by Slovenian law. In case of disputes:

  • Legal proceedings will be handled by the competent courts in Slovenia.

 

8. Privacy Policy

The website complies with GDPR and protects customer data in accordance with its Privacy Policy.

 

9. Disclaimer and Liability

  • Drops-festival.com reserves the right to adjust product prices, shipping fees, or policies as necessary.
  • The website owner is not liable for delays or issues caused by shipping carriers or customs processes.

 

10. Contact Information

For questions or concerns, contact dropsfestivalcrew@gmail.com.